As an MG Live member, you’ll get access to exclusive member presales before tickets become available to the general public. This includes events across our brands - A Day On The Green, Fridayz, Live at the Gardens, Sugar Mountain and more! You’ll also be the first to hear about exciting new tour announcements, news, competitions, and special offers.
It’s easy! To become a MG Live member - sign up here!
You can update your MG Live Member information and tour preferences by following these steps:
On this page, you’ll find all your account information and tour notification preferences. Use the Edit buttons to update any section.
To access your MG Live account, please make sure you’ve tried the following steps:
Please note that your MG Live Member account is separate from the account you may have created with the official ticketing agency when purchasing tickets.
As an MG Live member, you’re free to choose which brands you’d like to hear from. To update your communication preferences, simply sign in to your account and adjust your settings.
If you decide to cancel your MG Live Membership, please note that you’ll no longer receive presale access, tour announcements, newsletters, exclusive competitions, or special offers.
You can unsubscribe in either of the following ways:
Option 1:
Log in to your MG Live account and scroll to the bottom of the My details page. Click the Cancel membership button.
Option 2:
Select the Unsubscribe link found in the footer of any MG Live email you’ve received.
You must be an MG Live Member to access tickets during an MG Live presale. You can sign up here!
Each member receives a unique presale code. When the presale begins, use your code to unlock tickets on the official ticketing website.
Note: Some shows may use a generic codeword instead of your personal code. To ensure you have the correct presale code for your show, sign in to the MG Live website and view all available codes on the tour page.
To get ready for a presale, we recommend completing these steps beforehand:
An MG Live presale is a special window where members receive early access to tickets for shows presented by MG Live and our touring partners before they become available to the general public. These presales may apply to events across our brands, including A Day On The Green, Boiler Room, Fridayz, Live at the Gardens, Sugar Mountain, and more.
Please note that not all tours will include an MG Live Member presale.
There are three ways to locate your unique MG Live Member presale code:
Note:
Some shows may use a standard codeword or a hidden link instead of your unique member code. To ensure you’re using the correct presale access method, always visit the MG Live website, navigate to the artist’s tour page, select the show you want to attend, and check the ‘Presale code’ section for the applicable code or instructions.
MG Live Member presales give you the chance to purchase tickets before they become available to the general public. All price categories are offered during both the MG Live Member presale and the general on‑sale period. Please note that presales do not include preferential or priority seating.
You are free to choose whether to buy during the presale or wait until tickets are released to everyone.
Keep in mind that ticket availability during presales is not guaranteed, as allocations can sell out - just as they can once tickets are on sale to the public. For the most up‑to‑date information during the presale period, check the official Facebook Event or visit the tour page to see if a waitlist is available for your preferred show date.
You don’t need to receive a presale email to take part in any MG Live Member presale.
Presale details are available on the MG Live website from the moment a tour is announced until the presale period ends. Simply visit the relevant tour page and sign in to view your presale code.
Tickets for each show must be purchased through the authorised ticketing agency. Common official ticketing partners include Ticketmaster, Ticketek, AXS, Moshtix, and Oztix.
To find the authorised ticketing agency for a specific show, check the “Authorised ticketing agency” section listed under relevant artist’s tour page.
Please note:
Your tickets will be delivered using the method specified on the authorised ticketing agency’s website at the time of purchase. You can also find the delivery method in your ticket purchase confirmation email or by signing in to your account on the authorised ticketing agency’s website.
Some tickets are delivered immediately, while others may be held until closer to the event date (a “ticket suppression date”) to help prevent scalping. The specific delivery date will be provided during purchase and can also be found on the authorised ticketing agency’s website.
If your tickets were meant to be delivered instantly but you have not received them, please contact the authorised ticketing agency. If your tickets have not arrived after the suppression date has passed, please contact the authorised ticketing agency for assistance.
If you’re no longer able to attend a show you’ve purchased tickets for, we recommend visiting the authorised ticketing agency’s website to review the options available to you.
The show’s authorised ticketing agency may offer an official resale service and/or secure methods for transferring your tickets to someone else through their platform.
We strongly advise against reselling tickets through unauthorised third‑party sites or social media.
If you’re unsure which ticketing agency you used, please check your purchase confirmation email or visit the MG Live website. On the artist’s tour page, look under your show date for the ‘Authorised ticketing agency’ section.
Once new dates are confirmed, the authorised ticketing agency will email all original ticket purchasers with complete details.
If a show is cancelled, refunds will be automatically issued to original ticket purchasers who bought through the show’s authorised ticketing agency. The agency will communicate directly with affected customers.
If you have not yet received your refund or have not heard from the authorised ticketing agency, please reach out to the agency directly.
Ticket purchase limits apply and differ between shows. You can view the limit for each event on the authorised ticketing agency’s website, or by visiting the MG Live website and checking the ‘Ticket information’ section for your selected show date on the artist’s tour page.
An Unreserved or General Admission ticket provides entry to a non‑allocated area where seats are not assigned.
These tickets operate on a first-come, best-position basis on the day of the event.
A Reserved Seating ticket means you’re assigned a specific seat in a designated section for the show.
MG Live is committed to ensuring that all guests enjoy an inclusive and accessible experience.
Accessibility information for your chosen show can be found under the Accessibility section on the relevant artist’s tour page on the MG Live website.
Additional accessibility details are also available on the venue’s official website and through the authorised ticketing agency. We recommend contacting the venue and the authorised ticketing agency ahead of the general public on‑sale to discuss accessible tickets and available services. As with all ticket categories, accessible ticket allocations are subject to availability.
Accessibility information for your chosen show can be found under the Accessibility section on the relevant artist’s tour page on the MG Live website.
Additional accessibility details are also available on the venue’s official website and through the authorised ticketing agency. We recommend contacting the venue and the authorised ticketing agency ahead of the general public on‑sale to discuss accessible tickets and available services. As with all ticket categories, accessible ticket allocations are subject to availability.
Holders of a valid National or State-issued Companion Card can request a companion ticket for their carer. The companion ticket will match the ticket type purchased by the Companion Card holder.
Companion tickets can be arranged directly through the venue or the authorised ticketing agency. Please check the authorised ticketing agency or venue listed on the artist’s tour page on the MG Live website for specific Companion Card information. As with all ticket types, companion ticket availability is limited.
We recommend contacting the venue ahead of the presale or general on-sale period to discuss accessibility needs and to organise any companion tickets.
Specific set times will be released closer to the show date and will be posted on both the tour page of our website and the show’s official Facebook Event.
Conditions of entry differ from venue to venue and show to show. Please check the relevant venue website directly for information.
A general list of prohibited items can be found in our Terms of Sale here.
Professional photography equipment - including telephoto lenses, any lens longer than 5 cm, detachable lenses, tripods, stands, and other commercial gear - is not permitted.
For most concerts, mobile phones and non‑professional cameras are allowed unless otherwise specified by the artist.
We recommend checking the venue’s website for any venue or event‑specific restrictions.
You can also review our general list of prohibited items in our Terms of Sale here.
18+
Only patrons aged 18 and over are permitted to attend.
Licensed All Ages
These events are generally open to all ages. Alcohol will be available for purchase and may only be served to patrons aged 18 and over.
Please note: Certain Licensed All Ages events may require children aged 14 or 15 and under to be accompanied by a legal guardian. Always refer to event-specific disclaimers for any age-related conditions.
All Ages
Patrons of all ages are welcome.
For General Admission events, attendance by children aged 5 and under is not recommended.
Age restrictions for each event will be listed on the tour page of our website and/or on the authorised ticketing agency’s website.
All accreditation requests must come directly from an approved media outlet. MG Live does not accredit freelance photographers or writers unless they are engaged by an official publication.
Accredited media outlets may submit requests via email here and must include the following information:
MG Live will reach out closer to the tour date if your application is approved and will provide additional instructions at that time.
To request inclusion in our media database, please email us here and provide the following information:
Please submit your enquiry using our Contact Us form here. We aim to respond to all feedback promptly, courteously, and professionally.
The MG Live inbox is monitored Monday to Friday, from 10:00am to 5:00pm AEDT/AEST, excluding public holidays.